Frequently Asked Questions
Not at all. You can place orders without signing up. All you need to do is visit https://mysticalaurora.com/shop/ then browse the products and add your favorites to the cart, checkout, and we take care of the rest!
I restock as often as I possibly can! I understand the frustration with quick sell-outs, so I am doing my best to keep getting more stock for you.
All of our apparel is unisex and true to size. On each product page, you can find a size guide that will give the measurements of each size. For our Crew-necks, you may like to consider sizing up one for a baggier/cozier feel if that’s what you prefer!
When you place an order, you will receive a confirmation email containing your order number. Once your order has shipped, you will receive your tracking information, but please allow a few days for the tracking information to update.
Yes! Just sign up for our newsletter and join our beautiful community to be the first to know about the latest drops, restocks, and live events! If you change your mind you can always unsubscribe from our newsletter.
Once an order is made, no changes can be made. Including the item(s), and personal information as we work on shipping out the products as soon as we can. So please be sure of your size and color as well as making sure the address provided is correct before placing an order. No cancellations are allowed at this time.
We can not accept returns and exchanges due to limited inventory. But, if there is an issue with your order, please make sure to email support@mysticalaurora.com or fill out the form on the contact page within 10 days of delivery to fix any issues & concerns.
Your satisfaction is our number one priority. For all inquiries or questions, please reach out to us via the Contact Us Page and we will happily help you out. For any questions related to orders, please ensure you include all relevant information so that our team can quickly help.
